RMA Form

RMA Instructions

To request a return, all customers must complete our RMA form. This process applies to items returned due to incorrect orders (placed by either the customer or distributor), items no longer needed, or products that arrive damaged.

Important Notes:

Product Condition: All returned products must be in their original packaging and unused condition. Returns that do not meet these criteria may be rejected.
Damaged Items: Returns for damaged products will be reviewed on a case-by-case basis. Acceptance of damaged items is at the sole discretion of Busch PROtective.

We reserve the right to refuse returns that do not comply with this policy. Please ensure all RMA requests are submitted promptly and with complete information to avoid delays.

RMA FORM

(Required) indicates mandatory fields. We cannot process your RMA without all mandatory fields being filled in. If the RMA form is not processed we cannot issue any refunds or credits. Form requires less than 5 minutes to complete.

Date Requested

Busch PROtective BP# Upper Right Corner of Your Packing Slip

Brief Description of RMA Request. Why are you exchanging or returning these items? I.E. wrong item, wrong color, wrong qty. etc.

Items to be Returned

Qty.

Product 1 - BP--_----

Qty.

Product 2 - BP--_----

Qty.

Product 3 - BP--_----

Qty.

Product 4 - BP--_----

Qty.

Product 5 - BP--_----

If you have more than 5 products to return please fill in the additional products including part # and Qty below.

Upload Your Busch PROtective Packing Slip

Take a picture or scan of the packing slip, if available, and upload the image below.

File upload

Return Label Request

Please include QTY, Box Dims, and Weight in order for us to issue you a return label. If you're unable to weigh a box, estimate the weight an E helmet weighs 3.2 lbs and a TP helmet weighs 3.8 lbs., so if you have 5 E helmets to return multiply the qty of helmet by the weight and add 5 lbs to cover the weight.

Box weight, qty and dims

Please indicate box info like this example - (1) 24" x 24" x 16" @ 48lbs

Ship From Address:

Contact Name

Contact Phone

Return Pick-up Address

Country/Region

Address

City

Zip / Postal code

Dealer/Distributor POC

Safariland Internal Section

If you have issued a new PO to replace this order please provide the number below. Along with the additional information requested.

Dealer/Distributor POC Email

Original SAF PO#

Distributor POC Phone Number

New PO or SO Number